Qualification Scripts

Client: Pearl Painting

Timezone: EST

Objective: To Provide the Greater Toronto Area With High Quality, Honest Painting

Voicemail Script

Hi this is <ISA First Name> calling on behalf of Pearl Painting. regarding your free quote for painting services. Please call me back to schedule a time for us to come by and quote your project. You can call me back at or text me at this number. Thanks and I look forward to hearing back from you soon.

Followup Call

<Customer First Name> it’s <ISA First Name> with Pearl Painting. Are you available for a quick call?

Opening Statement

Hi, is this <Customer First Name>?

-- Wait for confirmation --

Great! This is <ISA First Name> calling on behalf of Areeb with Pearl Painting right here in Greater Toronto Area. I see that you requested a free estimate. Do you have 3 minutes to discuss your painting project?

-- Wait for confirmation --

(If no)

Oh I’m sorry. When is a better time for me to call you back?

(If yes, continue)

-- Complete Qualification then go to Scheduling --

Qualification

First Name *

Email *

Awesome. What are you looking to have painted?

Project Details *

Excellent. And when are you hoping to have your project painted?

Project Timeline *

Is there anything unique about your project we should know before coming to take a look?

Unique Job Info

Before we schedule a time for our team to come give you a quote, I want to ask - will there be anyone else involved in the decision making process who should be there during the estimate?

Decision Makers *

(if yes)

Great, it’s important that both of you are there so our team is able to answer any and all relevant questions you may have about the process.

(If no, continue)

Qualified *

Yes

Any Additional Information

Scheduling

*when scheduling appointment:

We are currently booking on (next available date on calendar). Do either (give 2 options) ex: 2pm or 5pm work?

<Customer First Name>, thank you for taking the time to answer our questions. We are currently booking on <next available date on calendar>.

Does either <give 2 options> ex: 2pm or 5pm work?

-- Get response and select the appropriate day; Book for the soonest available time if possible --

Perfect. You are scheduled for <estimate time> on <estimate date>.

Just so you are aware, here is how we run our estimates. First, our team will come in and ask some basic questions about the job. Then, you can show them the project and they’ll take the necessary measurements. From there, they will go out to their car, write up the numbers and the proposal, and then come back in to provide an exact price along with a detailed written proposal. If the price is fair and you feel we will do a good job, we require a 10% deposit to book you in. How does that sound?

-- Wait for answer, move to Closing Statement --

Closing Statement

Great. So just confirming, our team will be there exactly on time at <estimate time> on <estimate date>. They may call you ahead of time to clarify any further details. If you need to get ahold of us ahead of time, you can reach us at .

Any other questions you have at this time?

-- Answer questions then leave any notes from additional questions on contact card --

Awesome, we're is looking forward to meeting you!

-- End the Call --

Frequently Asked Questions

What is your address?

3000 Eglinton Ave East M1J3L6 Toronto, Ontario, Canada

Hours of operations?

9am to 6pm

What is the owner's name?

Areeb Akhter

How much is the deposit?

10%